Mortgage Mitch Client Testimonials
A five-star review is great; what matters more is the person behind it.
These are real experiences from real buyers and homeowners who worked with Mitchell Severance and the Mortgage Mitch team. Different homes. Different goals. Same approach: educate first, communicate often, and make the mortgage experience one worth remembering.
Turning a First Mortgage Into Something Easy to Understand
“Mortgage Mitch and team provided clarity around the process for me as a first-time homebuyer. In addition to informative videos at each step, the team took time to call and clear up any questions or concerns. Timely response and genuine care for me made this process much easier and quicker than anticipated.” — Matthew Croyle, Google
The Challenge
Matthew was buying his first home and needed clarity around a process that was completely new to him.
How Mitch Helped
Mitch provided education throughout the mortgage process, not just at the beginning. Matthew received informative videos at each step, and the team took time to call, answer his questions, and address his concerns.
The Outcome
Matthew described the process as easier and quicker than he anticipated, specifically crediting the team’s timely responses and genuine care. That’s our education-first lending in action.
Personalized Help From Application to Closing
“Mitchell and his team provided exceptional, highly personalized assistance beginning with our mortgage application, all the way through the process to the successful closing on our future home. They kept us informed each step of the way, and anticipated our needs in a manner that instilled peace of mind for us.” — Greg Telecsan, Google
The Challenge
Greg and his family needed a team that could guide their mortgage from the initial application through closing without leaving them wondering what was happening.
How Mitch Helped
Greg says the team kept them informed at every step and anticipated their needs throughout the process.
The Outcome
Their mortgage closed successfully, but Greg highlighted something equally important: the way the team handled the process gave them peace of mind.
A First-Time Buyer Who Always Knew What Came Next
“Mitchell and his team were wonderful! As a first-time homebuyer, it was nice to know I was not alone in the process. They were prompt with their communications and clear on everything that was needed during the process. Would recommend to anyone, especially first-time buyers!” — Kate Gibson
The Challenge
Kate was buying her first home and learning what needed to happen along the way.
How Mitch Helped
The team communicated promptly and made the requirements clear throughout the mortgage process.
The Outcome
Kate had such a positive experience that she specifically recommended the team to other first-time buyers.
A Million Questions Are Welcome Here
“Mitchell absolutely made my fiancé's and my experience 10x easier! We had a million questions every day, and he answered everything with patience and great information. Super great communication and truly felt like he cared for us! 10/10 experience with Mitchell!” — Maddie Morrell, Google
The Challenge
Maddie and her fiancé had questions. Lots of them. And that's completely normal.
How Mitch Helped
Maddie says Mitch patiently answered their questions, provided helpful information, communicated consistently, and made the entire experience easier.
The Outcome
Her takeaway went beyond whether the mortgage went smoothly. She said she truly felt like Mitch cared about them. That’s the kind of experience we're trying to create every time.
Finding a Solution That Worked After Closing, Too
“My husband and I can’t say enough about Mitchell Severance and his team! They helped us navigate challenges with ease and create solutions that worked, allowing us to purchase our home and comfortably afford it. This team is top-notch! Thank you so much for your hard work and care!” — Lori Mohler, Google
The Challenge
Lori and her husband encountered challenges while trying to purchase their home. Whatever mortgage solution they chose needed to do more than get them approved; it needed to leave them comfortable living with the payment afterward.
How Mitch Helped
Mitch and Lynn worked through those challenges and created solutions that fit their situation.
The Outcome
They were able to purchase their home and, in Lori’s words, “comfortably afford to live.” Getting the keys is important. Feeling good about the mortgage after you get them is even more important.
Mortgage Experiences Across Central Ohio
Mitch is based in Pickerington and works with buyers and homeowners throughout Columbus and Central Ohio.
Your Story Starts Before Closing Day
Maybe you're buying your first home and have 47 questions. Good. Maybe you're moving again and want to make sure this mortgage fits the bigger plan. Let's look at it. Or maybe you just want someone who will explain the numbers without making you feel like you should already know the answers. That's exactly what Mitch is here for. Let's make the mortgage understandable and the experience memorable.
Frequently Asked Questions
Does Mitch work with first-time homebuyers?
Yes. Many of Mitch's strongest client reviews come from first-time buyers who specifically mention his ability to explain the mortgage, answer questions, and make an unfamiliar process easier to understand.
Will I know what's happening during my loan?
Communication is a core part of Mitch's process. Clients repeatedly mention frequent updates, quick responses, and knowing what to expect as their loan moved toward closing.
Can Mitch help me compare mortgage options?
Yes. Mitch's education-first approach starts with understanding your financial situation and goals before deciding which financing option makes sense.
Does Mitch help with refinancing, too?
Yes. Mitch works with homeowners considering refinancing and helps them look at the bigger picture—including payment, rate, term, costs, equity, and what they want the refinance to accomplish.
Does Mitch work with buyers looking to see if they qualify for Down Payment Assistance?
Yes. Mitch can help you explore down payment assistance programs you may qualify for and determine whether they make sense for your mortgage plan.
Can Mitch work with my Real Estate Agent?
Absolutely. You can choose your own lender and real estate agent. If you already have an agent you trust, Mitch is happy to work with them from pre-approval through closing.
Does Mitch work with buyers in Columbus?
Yes. Mitch serves buyers throughout Columbus and Central Ohio and has a dedicated Columbus mortgage resource for buyers researching financing in the area.
Does Mitch work with buyers in Pataskala?
Yes. Mitch is based nearby in Pickerington and serves buyers throughout Pataskala and Licking County. Buyers can explore Mitch's Pataskala guide for information about first-time buying, financing options, new construction, and local homebuying considerations.
What states does Mortgage Mitch serve?
Mortgage Mitch works with homebuyers and homeowners in Arizona, California, Georgia, Massachusetts, Minnesota, New Jersey, Nevada, Ohio, Rhode Island, Texas, and Washington. Whether you’re buying your first home, making your next move, building, or refinancing, Mitch brings the same education-first approach to every client, helping you understand your options, your numbers, and what comes next.
A conditional pre-approval letter is not an offer to lend, a commitment to make a loan, or a guarantee of specific rates or terms. It is not a formal written commitment to issue a loan. A formal loan commitment may only be issued once a property is identified, a formal application is submitted, and the loan has gone through underwriting and has been evaluated. At the time of final approval, your application must meet UHM’s lending standards, such as receipt of an acceptable appraisal and validation of credit, including information received from independent third parties regarding your credit history, and underwriting information. Your information has not been submitted to underwriting for evaluation and has not yet been approved.